Segway Repair & Certified Service Center | Great Lakes Segway



We are one of only 3 Segway dealers in the US to provide all 3 levels of service and repair for Segway PTs!

Here at Great Lakes Segway, we focus highly on two main things to make sure that your Segway is functioning at its best: Segway Repair Service and Preventative Maintenance.

  • Our service technicians are qualified to handle any Segway repair service you may need.
  • As a Certified Segway PT Service Center, we are authorized to conduct service evaluations and repairs on all Segway PT models.
  • We have been certified by the Segway Factory Repair Authorization and Training Program.
  • Whether your Segway PT needs a tire changed or requires major repairs we can help you get your machine back on the road in minimal time.

We provide a typical turnaround time of 1-2 weeks for most repairs!

Are you a Segway dealer, tour company, or fleet operator?

Segway Repair & Service Offerings

Segway Batteries
We charge, rotate, check voltage, and replace batteries.

We sell and program new keys, reprogram existing keys, and replace broken keys. As part of our standard practice, we replace the Infokey battery at No Fee.

Wheels, Tires and Inner Tubes
We change or replace wheels as one unit and/or replace tires and inner tubes separately. We check and adjust the tire pressure as needed and replace hubcaps if necessary. 

Segway Gearboxes
We provide gearbox repair & replacement services.

Segway Restoration Service
We clean and restore everything on your machine, from the surface level to the aesthetics, making it look brand new.

Elastomers (Coupling Cushions)
We replace these when they are worn out or no longer functioning. If not addressed, these can cause additional problem areas with your machine

Other Replacement Services

  • Handlebar Grips
  • Kick Stands
  • Counsel Covers
  • Segway Emblem Cap
  • Comfort and Traditional Mats
  • Handlebar/Cargo Bags
  • Golf Package Accessories
  • and much more!

Level 3 Service Capabilities

  • Evaluate and replace
  • BSA sensor
  • Electric Motors
  • Motor couplings
  • CU boards
  • Diagnostic level analysis (computer based diagnotics to more easily pinoint issues)
  • Radio boards
  • AC Filter
  • Power Boards

Segway EZ Ship

Shipping Us Your Segway PT Couldn’t Be Easier!

We offer a streamlined, easy-to-use system for getting your PT to us for repair. Our simple box shipping program allows you to place an order for the service bundle on our website in a few easy steps.

  1. We send you an official Segway box complete with packing materials and the return label 
  2. Once you have packed your box, contact us to schedule a FedEx pickup.
  3. We notify you when FedEx will be arriving to pick up the package.

Your unit is repaired and returned to you within two weeks and we provide you with status updates along the way. All of the shipping is handled with the same materials, box, and procedures that a brand-new Segway would be shipped in, ensuring that everything arrives to you fresh out of the box.

That’s it! Great Lakes Segway’s goal is to reduce your down time. We want your Segway PT working perfectly and always ready to ride. That’s how we roll! Questions? Contact us anytime!

Great Lakes Segway in Walled Lake, Michigan is excited to announce that we are a Level 3 Certified Segway Service and Repair Center. A Level 3 Service and Repair designation means that Great Lakes Segway provides the highest level of advanced diagnostic service and repairs for Segway PT!

Get a Segway Service Repair Estimate

Warranty Work

Segway PTs and batteries are covered by a limited one-year factory warranty. For valid warranty issues, we can handle part replacement locally or facilitate the shipment of your machine to the factory for repair at no cost to you.

On-Site Service

Let us come to you! One of our experts can visit your location by appointment. Often, we’re able to resolve Segway PT repair issues on-site. For more extensive issues we’ll take the machine back to our Service Center for further diagnostics and repair. Pickup and delivery charges may apply.

Parts & Accessories

We offer a wide range of parts such as wheels, tires, tubes, batteries, and more. Parts and accessories are available for purchase or shipment.

Prepaid Maintenance Program

Don’t want the hassle of worrying about having a broken-down machine? Don’t worry We offer pre-paid service and maintenance contracts for your convenience. For a discounted rate, we can offer a flexible service package that is right for you. Our trusted Service Manager, Brett will care for your Segway PTs in our top of the line service area.

Email us at:

Infokey Replacement

Lose or break an Infokey? We’ve got you covered. We can program and duplicate new and existing keys to get your PT back in operation.