The first step is to look at the display screen on your Segway InfoKey. If you see numbers at the top of the screen, press the power key (lower left button) to start the Segway. In case there are no numbers on the display screen or it is blank, you will need to remove the battery cover on the back of the key. Then try replacing the InfoKey’s CR2430 button cell battery. If the Segway still will not start, plug the power cord into the charge port. If one or both of the charge lights turn red, then you have a problem with the Segway battery and/or charger. If the charge lights both turn green and your Segway still will not start, then give us a call.

The Segway PT has two “charge lights” in the center console of the chassis. When the Segway is plugged into a power outlet, these two lights should turn green when the charging process begins. If either of the charge lights turns red, then the corresponding battery (top light=front battery, bottom light=rear battery) or the internal charge has failed.

Yes. Compared to the average American car and the highest-mileage scooters, the Segway PT is 11 and 3 times more efficient, respectively. This vehicle can also go indoors as the Segway PT has zero emissions.

It depends, but it will most likely fit into an SUV or Crossover vehicle. If you need more flexibility during transport, the LeanSteer frame attaches from the powerbase. These frames can be adjusted to the rider’s comfort and can be collapsed for convenient storage. Segway Ramps are useful for loading and unloading.

There are two operational settings with each Segway PT: “Beginner” and “Standard.” The beginner configuration is set to 6mph/13kph, while the standard setting is set to 12.5mph/20kph. For comparison, 12.5mph is roughly equal to a 5-minute mile, which is a really quick run.

Yes. The device is completely sealed to allow it to operate in wet weather occasionally. Great care should be taken on slippery surfaces and afterward, the Segway foot-mats should be removed and the entire platform dried thoroughly.

We recommend you contact your insurance company or local agent to find out the type of coverage available for Segway PTs, but many options are available today. In most states, Progressive Insurance does provide personal use coverage for these vehicles. Call 1-800-PROGRESSIVE or visit www.progressive.com for more details.

Segway batteries are hazardous materials and must be recycled responsibly. You can return your old batteries to your Segway dealer or locate a battery recycler near you at www.rbrc.org/consumer.

You need to provide a request by email to Segway Customer Care at the factory in Bedford, New Hampshire to begin the process. Please include a copy of the following:

• Original Invoice or Bill of Sale Identifying the Previous Owner
• The Unit’s Serial Number
• Your Contact Information (including name, address, and phone number)

Email it to technicalsupport@segway.com and attach your proof of purchase. You can also reach the factory by phone at (866) 473-4929.